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Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
SUMMARY:
Managing the customer service functions, including cash, cashiers and merchandising.
DUTIES & RESPONSIBILITIES:
HUMAN RESOURCES
Ensures cashier/merchandising staff comply with all store policies and operating procedures
Trains cashiers/merchandisers in job functions
Provides on-going guidance and instruction
LOSS PREVENTION
Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
CUSTOMER SERVICE
Answers inquiries regarding location of product, rainchecks, etc.
Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
Promotes the CSI Survey
MERCHANDISING
Ensures shelves are clean and organized with proper rotation
Ensures product displays are set up and taken down as directed by the AFSM/FSM
Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web
QUALIFICATIONS
Planning, Judgement and Decision Making
Independent thinking as it relates to organizing store
Problem solving is essential to ensure customer satisfaction
Plan work to maximize efficiency and minimize costs
Stock appropriate inventory levels
EXPERIENCE
Customer service oriented
Computer literate
Organized
Efficient time management skills
Familiarity with retail business
Knowledge of products and supplies
Commitment to providing customer service
WORKING CONDITIONS
Ability to work flexible shifts which will include nights and weekends
PHYSICAL REQUIREMENTS
Ability to lift up to 50 pounds
Ability to climb ladder
Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 1 - 2 people
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Walking
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