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Summary
The role of Client Relations Coordinator plays a critical role within the Harbour Landing Village leading and supporting key customer experience, sales support and administrative workflow functions within The Village. In many cases, this role will be the initial point of contact for customers, residents and potential clients and have the unique opportunity to shape the overall village experience for all who walk through our doors.
You will work directly with our residents and patrons, and spearhead different projects and activities daily. We encourage teamwork and open communication with our staff and our residents, while maintaining a level of confidentiality.There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns.
This position involves guidelines, structure and established policies which must be followed closely, while working with and for others. You will be working in an environment based on teamwork, respect, performance, and responsibility.
This position will require flexibility and willingness to complete different tasks; some days may be stationed at the front desk as the primary Concierge member, and others will require resident engagement and coordination. Both functions of this job are incredibly important for an excellent customer experience.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
Work Setting
- Private sector
- Health services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
Security and Safety
- Basic security clearance
- Criminal record check (abstract)
- Confidential security clearance
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