Job Order Detail

Description

Your Reception Responsibilities:
Ensure a clean and professional first impression for all customers
Ensure customer problems are handled appropriately and resolved in a timely manner, escalating issues when necessary
Complete financial transactions such as hair credits or charge account purchases.
Responsible for booking, check in/check out procedures
Coordinates new resident orientation and onboarding for long-term and short-term stays
Maintain effective communication withresidents, volunteers and staff in otherdepartments
Support and maintain client informationaccuratelyandup to datefor a variety of documentation purposes
Maintains confidentiality of client andcompanyinformation and discusses same only with appropriate personnel.
Completing administrative tasks as directed by prioritizing, organizing and executing in a timely fashion to meet deadlines
Understand and execute proper protocol during fire alarms and/or emergencies as the lead staff member on the main floor

Your Companion and Activities Responsibilities:
Provide companionship and/or accompany residents to activities and events within the Harbour Landing Village community or external appointments.
Assist in the planning, organization, and implementation of meaningful and fulfilling activities and programs for the residents, in collaborationwith theClient Relations Team
Encourageand trackresidentparticipation in variousprograms
Observe and document client conditions according to Harbour Landing Village emotional or general day to day standards;report unusual events or changes in the clients condition to the immediate Supervisor
Work with a variety of residents that need socialization and companionship, as directed
Redirect, de-escalate and provide impromptu activities and suggestions to assist residents and address emotional needs
Understand and learn resident profiles and care plans to build personalized and genuine relationships

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