MGR Infotech Limited is 100% Canadian Based Company with local roots in the province of Saskatchewan with future operation growth in Alberta and British Columbia. By leveraging on Technology, MGR Infotech Limited recognizes IT Support Services to solve IT challenges, for our clients to free up resources and improving productivity in other areas.
Job Description: User Support Technician
User Support Technician provides technical support to computer users who are having difficulties with computer hardware, communications software, and computer applications. Our chosen applicant will be a highly motivated and dynamic individual with excellent knowledge of computer hardware and software systems, time management, communication, and people skills.
Job Duties and Responsibilities
Troubleshoot and resolves technical problems by communicating electronically and in person with computer users experiencing difficulties
Answer users inquiries to provide technical support for software maintenance or use.
Oversee the daily operations to ensure proper operation of computer systems
Consult user guides, technical manuals to research and implement solutions and read trade magazines or attend seminars to maintains knowledge of computer hardware and software
Develop training materials and procedures to advise and train users in computer interface.
Participate in the redesign of applications and other software
Prepare evaluations and recommends improvements and upgrades for users.
Job Hours: Full time (Monday to Friday) 9 A.M. to 5 P.M.;
35 Hours per week
Computer and Technology Knowledge
- Windows
- Unix
- Internet
- Database software
- JavaOS
- Intranet
- Servers
- Applications - enterprise
- File management software
- Presentation software
- Office Suites
- Electronic scheduling software
- CAD software (computer assisted software)
- Image editing software
- Programming software
- Web service design
- Desktop publishing software
- Data analysis
- Software development
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Finding information
- Computer use
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
Security and Safety
- Bondable
- Basic security clearance
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