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Implementation Specialist should demonstrate sound technical knowledge as well as exceptional analytical, communication, and member service skills. Responsibilities includes gathering and analyzing the organizational needs, developing, and configuring systems to meet those needs, providing training, and supporting organization throughout the implementation process. The role of the Implementation Specialist is to ensure smooth and successful implementation of new technology platforms and provides ongoing organizational support for the new systems.
Experience in technology and /or project management is strongly preferred and change management and willingness to learn are essential to the success of the role. Relevant education and financial work experience are required, with a preference for a credit union background.
Computer and Technology Knowledge
- Windows
- Database software
- Hardware
- Applications - desktop
- Applications - enterprise
- File management software
- Presentation software
- Communication software
- CAD software (computer assisted software)
- Project management software
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Project Management Professional (PMP)
- Information Systems Professional (ISP)
Specific Skills
- Confer with clients to identify and document requirements
- Conduct business and technical studies
- Design, develop and implement information systems business solutions
- Provide advice on information systems strategy, policy, management and service delivery
- Develop and implement policies and procedures throughout the software development life cycle
- Conduct reviews to assess quality assurance practices
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
Security and Safety
- Bondable
- Criminal record check (abstract)
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