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Work setting
- Hospitality industry
- Staff accommodation available
- Staff accommodation provided
- Urban area
- Hotel, motel, resort
- Relocation costs not covered by employer
- Hotel laundry
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
Specialization or experience
- Specialized environmental skills and knowledge
Security and safety
- Criminal record check
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
Green job
- Involves duties and responsibilities that lead to positive environmental outcomes
Health benefits
- Dental plan
Financial benefits
- Bonus
- Group insurance benefits
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site housing options
- On-site recreation and activities
- Team building opportunities
- Transportation provided by employer
- Parking available
- Wellness program
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