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Work setting
- Hospitality industry
- Urban area
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service
Computer and technology knowledge
- Spreadsheet
- Internet
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Travel expenses not paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
Screening questions
- Are you willing to relocate for this position?
- What is the highest level of study you have completed?
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