Job Order Detail

Description

Echo Valley Motor Products Ltd is now accepting applications for a part time Service Appointment Coordinator.  This position may grow to full time hours.  We are looking for a person who excels at customer service, has great telephone skills and will thrive in a team environment.
Responsibilities:
    Establish and maintain great customer relationships that encourage repeat and referral business
    Receive service calls and book appointments
    Review any open safety recalls adding to upcoming appointment
    Contact service customers for appointment reminders
    Contact special order customers to book appointments
    Perform follow up phone calls for unsold repairs
    Confirm booked service appointments
    Book first service appointment with sales and follow up
    Prepare work orders for following days appointments
    Customer Service Index follow ups
    Review customer records and recommend maintenance repairs
    Develop and maintain a knowledge base of the evolving products, services and needs of the dealership
    Work cooperatively with all internal teams
    Other duties as assigned
Requirements:
    Excellent verbal and written communication skills
    Ability to instantly build rapport with customers
    Superior customer service skills with genuine concern and dedication to helping people
    Pay close attention to detail
    Be extremely organized
    Be self-motivated  
    Punctual nature and the ability to handle schedule flexibility
    Proficient computer skills with the ability to manage multiple systems
    Excellent telephone skills
    Ability to handle multiple priorities in a fast-paced environment
    Valid Class 5 drivers license with clean abstract
We offer our employees competitive wages, a comprehensive benefits package, an employee pension plan, flexibility and an amazing work environment.