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Leah The Plumber is looking for a Dispatching Office manager. must be able to multi task, self driven, excellent communications, and strong understanding of service Titan.
What's in it for you:
$65,000 - starting wage with potential hybrid option
option for incentive pay
benefits are 50/50
Leadership opportunity; guiding and directing helpers and sub-trades
Chance to be a part of a supportive and collaborative environment where you are given autonomy to call the shots and decide the best course of action for clients
What your day to day will look like:
Main point of contact for our customers and technicians for all inquiries. Providing EXCELLENT CUSTOMER SERVICE to build long term relationships with employees, customers, and suppliers
Schedule and maintain all service calls including; technicians daily schedules and dispatch call information
Prepare and arrange work orders, time-sheet, plumbing and gas permits and inspections, customer maintenance agreements, supplier and vendor agreements, and customer follow up calls and appointments
Perform basic AP/AR duties including; submitting time sheets to payroll, full-cycle invoicing, and supplier statements and invoicing
Meet weekly with owner to review operations.
Inventory
What you'll need to be successful:
Service Titan Experience
Ideal to have post-secondary education in Administration or a similar field
Must have a minimum of 2 years experience working in a similar customer-facing role
Must be proficient Office, email and excel
Previous experience in the trade industry is considered an asset
Ability to multi-task and prioritize in an ever-changing environment with a high level of organization and customer service skills
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Delegate work to office support staff
- Maintain inventory and budgetary controls
Specific Skills
- Establish work priorities
- Ensure procedures are followed
- Ensure deadlines are met
- Carry out administrative activities of establishment
- Administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
- Prepare periodic and special reports, manuals and correspondence
- Review, evaluate and implement new administrative procedures
Work Setting
- Private sector
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Business Equipment and Computer Applications
- Word processing software
- Database software
- Desktop publishing software
- General office equipment
- Data analysis software
- Human Resource software
- Electronic mail
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