Job Order Detail

Description

The Co-operative Superannuation Society is seeking a motivated person to join our team as a Member Experience Specialist. The successful candidate will focus on serving our members by providing a range of member services in a manner that aligns with our strategic and business objectives.

You will empower members and support them through their entire pension journey.  Your day-to-day work will include receiving and processing the broad spectrum of inquiries and transactions (e.g., new accounts, new retirements, account maintenance, transfers and withdrawals, retirement income payments, support the advisors with retirement planning needs, etc.).

You will be a technically inclined high performer who thrives in a busy environment and can pivot between competing priorities and complex matters. A strong sense of quality member service, superior organization skills, belief in empowering others, and understanding of the value of the co-operative system will be positive attributes you bring to the team. The successful candidate will bring a strong understanding of both defined contribution and defined benefit pension provisions. And have superior knowledge of pensions, retirement, and relevant products and industries.

The successful candidate will work effectively in a team environment guided by the team-developed Pillars of Collaboration which represents the values of Respect, Commitment and Communications.

Our new member must the following:  minimum five years of experience with financial transactions pension or benefit administration, with a focus on quality data analysis; a university degree in human resources, business administration or commerce; extensive pension knowledge obtained through experience and achieving industry designations, and If not already completed, must complete PPAC within one year of the date of hire