Job Order Detail

Description

Were looking for reliable and trustworthy people with a strategic mindset to come on board as our Member Service Representatives in our Member Contact Centre located in Regina. As a first point of contact for our members, you will be responsible for providing excellent member service by handling various financial inquiries and requests over the phone. Through conversations and ongoing support, you will uncover and understand member needs in order to fulfil them in a single experience.

We have opportunities for both permanent and temporary up to 12 months.

Your time:
Taking incoming calls from members, building solid relationships and becoming a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversation
Assisting members with their everyday account related activities and providing financial services advice and solutions to meet their needs
Helping to educate our members on the value of our products and services by providing the most up-to-date and relevant financial information available
Growing and adapting your skills and knowledge in order to consistently perform with confidence

Your experience:
Experience working in the financial industry is considered an asset
2 years experience working in a customer service role
Experience in a call centre environment is considered an asset