Job Order Detail

Description

Have you ever walked into a hotel and felt instantly welcomed by the front desk team's warm smile? That initial interaction sets the tone for your entire stay, and as our Assistant Front Office Manager, you'll play a crucial role in ensuring every guest feels that same sense of hospitality magic.

Your primary responsibilities include:

Support the Front Office Manager by overseeing daily operations and acting as Manager on Duty when needed.
Address guest issues proactively and assist or act as an alternate for service recovery initiatives.
Act as the main point of contact for handling and reporting client-related issues, including reservations, cancellations, and special requests.
Assist manager with front office staff schedules, staffing and time-off requests.
Evaluate performance and provide feedback to front office staff identifying areas for improvement and development opportunities.
Mentor and hold front office staff accountable.
Provide training and support when needed.
Support the Front Desk operations overall by assisting with guest inquiries, reservations, check-ins/check-outs, and other typical day-to-day tasks.

Qualifications:

1-2 years of management or supervisor experience, or 1+ years in front desk or hospitality experience.
Familiarity with Opera or any other property management system is beneficial.
A "go-getter" who's not afraid to be hands-on. Working weekends and even the odd evening is to be expected in this role.
A tech whiz - there's a lot of technology and hospitality software systems involved.

About Us:

As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core ValuesAbove & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourlysteer us toward service excellence.

Visit https://atlashotel.bamboohr.com/careers/188 and tell us why you should be our newest member of The Atlas Crew!