Job Order Detail

Description

Job Summary:

Determines claim acceptability and entitlement to benefits under the Workers Compensation Act. Initiates, implements and monitors Return to Work Programs for injured workers. Gathers information and responds to inquiries. Communicates decisions to injured workers, employers, their representatives, and caregivers as it relates to the claim.

Qualifications:

Two (2) years successfully completed post-secondary education in business, health care, education or social sciences plus one (1) year of successful experience providing direct customer service demonstrating the ability to:

Apply knowledge of acts/regulations or policies in decision-making
Organize work efficiently
Set priorities appropriately
Complete work within established time frames
Effectively communicate orally and in writing
Problem solve
Make sound decisions with minimal supervision