Job Order Detail

Description

The Parts Manager establishes and oversees the daily parts operations for an Ag dealer Parts Department by promoting and selling parts to all customers while providing excellent customer service. The position directs and manages a team of associates to ensure quality of work and service while utilizing the highest level of customer service.

ESSENTIAL FUNCTIONS
Develops and maintains effective Parts Department processes to ensure internal and external customer satisfaction.
Manages a balanced inventory consistent with the requirements of the Service Department and over the counter customers.  
Manages parts business to working capital, budget review targets, etc.
Works with vendors to maintain the best pricing and discounts.
Fills and put together customer and shop parts orders as needed.
Oversees the dealer parts processes and stock order parts.
Oversees process returns from shop and customers.
In cooperation with local management and Human Resources, hires, trains, develops, and appraises staff effectively.
Ensures compliance to business practices, ethics, and safety.
Ensures a high level of customer service performance by all parts employees.
Demonstrates regular and punctual attendance at the assigned work location.
MUST BE ELIGIBLE TO WORK IN CANADA