Description
The Customer Service Representative works with customers in the store and over the phone to handle inquiries, product returns and exchanges. The ability to manage customers' expectations and problems efficiently and politely is very important.
MAJOR TASKS AND RESPONSIBILITIES
-Welcome customers and direct them to product location or to assistance
-Answer customer inquiries in person and over the phone in a friendly, courteous manner and forward calls as necessary
-Oversee all aspects of the front end including line ups and cashier productivity
-Plan and coordinate cashier lunches and breaks to minimize line ups
-Process returns and exchanges using the computerized returns system
-Follow established policies and procedures on returns and rain checks
-Operate the cash register
-Alert management to security problems
-Follow company, store and department policies
-Follow store health & safety program and observe provincial occupational health and safety regulations
-Participate in meetings and all training, as required
-Complete other tasks, as required
MAJOR REQUIREMENTS AND COMPETENCIES:
-Ability to provide professional customer service and employee support
-Ability to work in a team environment to achieve common goals
-Excellent knowledge of the customer service book and our policies/procedures for returns, warranties and repairs.
-Ability to maintain composure and work effectively in a fast-paced environment
-Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
-Organizational ability, attention to detail and the ability to multi-task
-Punctual
-Effective written and oral communication skills
-Basic Math and Keyboarding skills
There are also physical demands that must be met, including the ability to stand/walk for extended periods, lifting and carrying of material and/or product.
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