Description
Duties/Responsibilities
Reporting to the Customer Service Office Manager, this position is responsible for the following:
- Answer customer inquiries made directly to the office on programs delivered by SCIC in a timely manner.
- Answer inquiries made from various head office departments either by phone, mail or e-mail.
- Complete miscellaneous clerical duties such as correspondence, reports, batching, mail, filing, supply need identification and requisition, as required.
- Maintain a clear understanding of computer work; data entry, computer program knowledge and use.
- Participate as a member of the sales team for the annual sales of the crop insurance program.
- Prepare, distribute, check and process adjuster work and expense and activity reports.
- Provide input into daily job duties within specified guidelines.
- There is an expectation that this position will provide customer service related duties to all SCIC programs.
Qualifications
Grade 12, supplemented by a relevant business course and extensive related clerical experience or an equivalent combination of education and experience. Other qualifications include:
- Strong written and oral communication skills with experience in explaining complex policies and procedures in layperson terms.
- Strong interpersonal, with the ability to deal tactfully with co-workers and the public, where they may, at times, be difficult and confrontational.
- Demonstrated ability to work independently with limited supervision.
- Experience with computer applications, specifically word processing, excel, messaging and scheduling software (e-mail).
- Customer focused.
- Ability to independently plan, organize and manage workload.
- Basic farm/agriculture knowledge.
- Preference will be given to those with extensive knowledge of the CAIS/AgriStability programs.
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