Description
This is an entry-level position and is most suitable to recent graduates of a two year Information technology course of study.
Please note that any applicants for this position MUST have all of their documentation to work in Canada in place.
In this position you will be required to respond to IT service requests and manage these requests to resolution within standard timeframes, including but not limited to troubleshooting basic network, printer, PC hardware, Windows and application software issues. Relevant post-secondary eduation from an accredited institution; A+ and Network+ certification (or ability to obtain these certifications within 18 months); Knowledge of LANs, PC hardware, Windows operating systems (XP to Windows 7) and Microsoft Office; Beneficial knowledge: VMware vSphere 4.1, Windows Server 2003/2008R2, SQL Server 2005, Great Plains, Exact MAX, Fortigate, Crystal Reports, Secunia CSI, Manager+, Solidworks.
Skills and Abilities
Work Setting
- Manufacturing company
Transportation/Travel Information
- Public transportation is not available
Essential Skills
- Significant use of memory
- Continuous learning
- Computer use
- Finding information
- Decision making
- Problem solving
- Working with others
- Oral communication
- Writing
- Numeracy
Work Conditions and Physical Capabilities
- Bending, crouching, kneeling
- Combination of sitting, standing, walking
- Sitting
- Ability to distinguish between colours
- Attention to detail
- Repetitive tasks
- Tight deadlines
- Work under pressure
Specific Skills
- Perform web-server backup and recovery operations
- Modify web pages, applets and scripts
- Implement network traffic and security monitoring software, and optimize server performance
- Set up local area networks and connections to the internet
- Install, maintain, troubleshoot and upgrade web-server hardware and software
- Perform data backups and disaster recovery operations
- Perform routine network start up and close down and maintain control records
- Implement data, software and hardware security procedures
- Provide problem-solving services to network users
- Load computer tapes and disks and install software and printer paper and forms
- Evaluate and install computer hardware, networking software and operating system software
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
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