Description
Register arriving guests and assign rooms.
Process group arrivals and departures.
Take, cancel and change room reservations.
Process telephone calls.
Provide information on hotel facilities and
services.
Skills and Abilities
Work Setting
- Motel
Type of Bookkeeping and Accounting
- Basic bookkeeping
- Basic record keeping
- Cashiering
Essential Skills
- Continuous learning
- Computer use
- Finding information
- Critical thinking
- Decision making
- Working with others
- Oral communication
- Writing
Specific Skills
- Provide general information about points of interest in the area
- Clerical duties (i.e. faxing, filing, photocopying)
- Keyboarding
- Customer service oriented
- Balance cash and complete balance sheets, cash reports and related forms
- Investigate and resolve complaints and claims
- Maintain occupancy statistics
- Process wake-up calls
- Process telephone calls
- Process guests' departures, calculate charges and receive payments
- Process group arrivals and departures
- Provide information on hotel facilities and services
- Register arriving guests and assign rooms
- Take, cancel and change room reservations
Business Equipment and Computer Applications
- Basic computer skills (will train)
- Internet browser
- General office equipment
- Multi-line switchboard
- Spreadsheet software
Credentials (certificates, licences, memberships, courses, etc.)
- Front desk agent certification
- Not required
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