TYPICAL DUTIES & RESPONSIBILITIES
Researches, writes, edits and maintains new and existing documentation/on-line help systems.
Analyzes information requirements and communication methods to determine type of information the audience requires and the best way to provide it. Works closely with information users, including subject matter experts and customers, to determine communication objectives and offer communication solutions that will meet objectives.
Ensures information developed meets quality standards for accuracy, completeness, consistency, medium and format.
ESSENTIAL SKILLS AND QUALIFICATIONS
Technical Communications diploma or equivalent from an accredited university or post-secondary institution
A minimum of 5 years technical writing or editing experience within the Software Development industries
Ability to write fluently and without need for extensive support or editing in areas of technical knowledge
Ability to create any type of user information or any part of a book, including glossary, index and task oriented reference information
Familiarity with Microsoft Style Guide
Familiarity with the Software Development Life Cycle
Works independently but with direction from immediate supervisor, pro-actively seeks information from peers, team members, or other sources as required
Works co-cooperatively within groups; not afraid to ask questions and investigate when initial answers are unclear
Ability to prioritize multiple tasks and work concurrently on multiple tasks
Excellent oral and written communication skills
Extensive knowledge of Microsoft Word, and screen capture tools such as Snag-It and Adobe
Experience in the Telecom industry is an asset
Strength Through Diversity