Reporting to the Business Technology (BT) Site Lead in Regina, the incumbent will provide technical support and services for Postmedia BT primarily from The Saskatoon StarPhoenix offices.
Analyze, diagnose and solve problems and escalate more complex issues for resolution;
Install and support desktop, server and network hardware and software;
Ensure security procedures are implemented and enforced;
Provide timely and customer service focused technical assistance for end-user support issues;
Provide basic training and guidance to users;
Process issues using a problem management database/Service desk system using ITIL best practices including problem logging, problem recognition, research, isolation, resolution and follow-up steps;
Maintain existing documentation according to defined standards and develop new procedures and documentation as required;
Recommend solutions and alternatives for related hardware and software purchases and usage;
Maintain IT related assets inventory;
Handle traditional IT operations related functions.
Preferably have Microsoft and/or Apple certifications that relate to the above responsibilities;
A computer science degree. A combination of technical school and experience will be considered;
In depth knowledge of Windows 2003/2008/XP/Windows7 and/or Apple OS 10.3x - 10.8x client and server;
Excellent knowledge using all Microsoft Office applications;
Knowledge of Adobe InDesign and Adobe InCopy an asset;
Excellent analytical skills, able to suggest alternatives for problem solving and to effectively question users to resolve problems;
Must be able to work rotating shifts (days, nights and week-ends) and be available to meet response time requirements when on call.
Skills and Abilities
- Computer systems unit