Job Order Detail

Description

Responsibilities:
- Schedule work in and out of shop
- Ensure that all parts, tools & time are
available for technicians to complete the work
- Responsible for a safe and clean work
environment
- Ensure that all technicians, regardless of
experience, receive training and upgrading
- May assist in warranty liaison with
manufacturers
Provide estimates and quote repair work
- Track technician productivity
- Responsible for ensuring the profitable
operation of the service department at maximum  
production while controlling costs, building a
loyal clientele, maintaining good employee
relationships, setting and maintaining sales and
profit objectives, and maintaining service records
- Ensure a balance between efficiency, labor rates
and expenses
- Direct technicians regarding which jobs to do
Clarify and attempt to correct reasonable customer
concerns
- Maintain a neat and clean shop
- Ensure compliance with OHS and company safety
standards

Education/Background:
- Technical background or experience is essential
- Minimum 5 years experience is servicing
recreational and marine vehicles
- Minimum 2 years experience in management
(including a similar or related industry)

Skills:
-Personable
- Good Listener
- Problem solver
- Good telephone manner
- Physically fit