Job Order Detail

Description

As part of our call centre team and reporting to the InnContact Centre Supervisor, provide retail financial services and information to all members and potential members.  Provide support to other departments and branches within the Credit Union by performing general financial and liaison functions.  The candidate must have the flexibility to work varied hours.  Responsibilities will include:
    Analyse members needs and assist members to utilize the products and services which best meet their needs
    Conduct telemarketing campaigns
    Process members requests and financial transactions including account opening and small lines of credit
    Process external inquiries
    Respond to and resolve members inquiries and complaints using professionalism and good judgement
    Work within team environment with other functional areas to ensure coordination of service to staff and members
    Support staff in the delivery of products and service to members and potential staff members
    Maintain up-to-date knowledge of all credit union products and services by regularly reviewing literature and attending product update meetings


Visit the CAREERS page of our website for further details on this position.   www.innovationcu.ca