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Guest service representative

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Job Order #: 5352696

NOC: 6435
Employer Name:
Microtel Inn & Suites - Estevan
Posted Date:
02-May-2014
Location:
ESTEVAN
 
# of Positions:
1
Employment Terms:
Part Time
Education:
Grade 12
Experience:
1-2 Years
Apply By:
25-May-2014
How to Apply?:
This job is no longer taking applications

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Employer Name:
Microtel Inn & Suites - Estevan
Employer Address:
 
120 King Street
ESTEVAN,SK
CANADA
S4A2T5
Contact Phone:
306-634-7474
Contact Email:
gsm@microtelestevan.com


Description

Microtel Inn & Suites Estevan is seeking a
talented, career minded, dedicated guest service
professionals with a passion for excellence and
authentic service to join its amazing Guest
Services team. Guest service representative register arriving guests
and assign rooms
Process group arrivals and departures, Take,
cancel and change room reservations, Process
telephone calls, Provide information on hotel
facilities and services, Provide general
information about points of interest in the area,
Provide information about services available in
the community, Arrange services required for
guests with special needs, Secure guests'
valuables, Process wake-up calls, Store and
retrieve luggage, Investigate and resolve
complaints and claims, Exchange foreign currency,
Process guests' departures, calculate charges and
receive payments, Balance cash and complete
balance sheets, cash reports and related forms,
Maintain occupancy statistics, Customer service
oriented, Follow emergency and safety procedures,
Work with minimal supervision, Clerical duties
(i.e. faxing, filing, photocopying), Keyboarding,
Perform light cleaning

We offer a great work environment, a  competitive
starting wage and benefit plan.

Qualifications
Must be available to work Afternoon and
weekend shifts.
Must be able to provide genuine authentic service
to all guests
Must be able to work with no direct supervision
Must have working knowledge of MS Office
Must be self-motivated
Must be physically able to complete all duties as
required
Must have good command and understanding of the
English language.Working knowledge of Opera an asset

Applicants who do not already have legal
permission to work in Canada will not be
considered.

 

Skills and Abilities

Essential Skills
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Job task planning and organizing
 - Computer use
 - Significant use of memory
Specific Skills
 - Secure guests' valuables
 - Register arriving guests and assign rooms
 - Provide information on hotel facilities and services
 - Process group arrivals and departures
 - Process guests' departures, calculate charges and receive payments
 - Process telephone calls
 - Process wake-up calls
 - Perform light housekeeping and cleaning
 - Maintain occupancy statistics
 - Balance cash and complete balance sheets, cash reports and related forms
 - Arrange services required for guests with special needs
 - Work with minimal supervision
 - Provide general information about points of interest in the area
 - Provide information about services available in the community
 - Follow emergency and safety procedures
Work Setting
 - Hospitality industry
Business Equipment and Computer Applications
 - Multi-line switchboard
 - Database software
 - Computerized reservation system
 - Basic computer skills (will train)

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