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Respond to telephone calls, emails and internal requests for technical support.
Responsibilities and Duties:
Must be familiar with systems and procedures for handling customer inquiries and concerns and resolve them in a prompt, friendly, courteous, and professional manner, advising the Manager of Operations of serious incidents.
Troubleshoot and resolve technical issues on Mac, Windows XP, Vista, 7 and 8 based environments.
Document, track and monitor customer issues, updating databases and providing follow-up to ensure customer satisfaction.
Install, configure and test hardware/software in internal and external environments. Experience with Linux is preferred but not required.
Experience: Minimum of two (2) years of contact centre or customer service experience, preferably in a technical environment.
We wish to promote a positive workplace where learning is encouraged. In addition, we offer a competitive compensation and benefits program.
If you wish to join an exciting, growing organization, please forward your rsum to us by applying at the following website: http://karauctionservices.com/wps/portal/kar
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Computer use
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