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Customer Retention Specialist - easyhome

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Job Order #: 5353296

NOC: 1453
Employer Name:
Easyhome
Wage/Salary Info:
Highly Competitive
Posted Date:
16-Apr-2014
Location:
PRINCE ALBERT
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
GED 12 - General Educational Development
Experience:
1-2 Years
Apply By:
16-May-2014
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Easyhome
Contact Name:
Rasheed Akhigbe
Contact Email:
div1@easyhome.ca


Description

CUSTOMER RETENTION SPECIALISTS

As a Customer Retention Specialist, you will:

* Promote sales growth by providing excellent customer service and creating longstanding relationships with customers in-person and over the phone
* Maximize store revenues by overseeing accounts and collection activities
* Manage weekly account receivables and overdue accounts
* Ensure store pick-up to delivery ratio remain on target
* Assist with some heavy lifting when furniture is unpacked, moved, and set-up in the showroom


What you need to work with us:

* 1-2 years experience providing excellence in sales, customer service, collections, and/or account management
* Ability to understand customer needs and a desire to build enduring customer relationships
* Outstanding problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
* Strong organizational, time management, computer, and math skills are assets, as is familiarity with financial documents
* Secondary School Diploma is preferred
* Valid drivers license, clean drivers abstract, clear background check, and ability to be insured on a vehicle


We offer a competitive salary, an annual incentive plan, benefits, and growth opportunities. We thank all interested applicants; however we will only be contacting those which possess the skills and qualifications as outlined above. Potential employees will be required to complete reference checks as part of the pre-employment process. If you excel in a fast-paced, ever-changing environment with dynamic and challenging results-driven work, your possibilities at easyhome are endless. Join us to make yourself at home.

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Job task planning and organizing
 - Finding information
 - Computer use
Specific Skills
 - Access and process information
 - Maintain records and statistics
 - Answer inquiries and provide information to customers
 - Perform general office duties
Work Setting
 - Retail and wholesale distribution center
Security and Safety
 - Criminal record check (abstract)
 - Driving record check (abstract)
Business Equipment and Computer Applications
 - General office equipment

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