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CUSTOMER RETENTION SPECIALISTS
As a Customer Retention Specialist, you will:
* Promote sales growth by providing excellent customer service and creating longstanding relationships with customers in-person and over the phone
* Maximize store revenues by overseeing accounts and collection activities
* Manage weekly account receivables and overdue accounts
* Ensure store pick-up to delivery ratio remain on target
* Assist with some heavy lifting when furniture is unpacked, moved, and set-up in the showroom
What you need to work with us:
* 1-2 years experience providing excellence in sales, customer service, collections, and/or account management
* Ability to understand customer needs and a desire to build enduring customer relationships
* Outstanding problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
* Strong organizational, time management, computer, and math skills are assets, as is familiarity with financial documents
* Secondary School Diploma is preferred
* Valid drivers license, clean drivers abstract, clear background check, and ability to be insured on a vehicle
We offer a competitive salary, an annual incentive plan, benefits, and growth opportunities. We thank all interested applicants; however we will only be contacting those which possess the skills and qualifications as outlined above. Potential employees will be required to complete reference checks as part of the pre-employment process. If you excel in a fast-paced, ever-changing environment with dynamic and challenging results-driven work, your possibilities at easyhome are endless. Join us to make yourself at home.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Finding information
- Computer use
Specific Skills
- Access and process information
- Maintain records and statistics
- Answer inquiries and provide information to customers
- Perform general office duties
Work Setting
- Retail and wholesale distribution center
Security and Safety
- Criminal record check (abstract)
- Driving record check (abstract)
Business Equipment and Computer Applications
- General office equipment