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BIKE & SKI HEAD TECHNICIAN - FULL TIME - Victoria Square - Regina, SK
In this role, you will be responsible for all aspects of the Service Shop, including customer service, sales, loss prevention and product servicing.
What youll do.
Management / Leadership Skills:
Develop department team through setting expectations, communication, coaching, feedback and ongoing support
Build and manage a daily game plan for the department
Create and execute development plans for full time staff
Maintain a positive work environment for staff
Exhibit all elements of the FGL leadership brand
Customer Service:
Ensure all department team members are able to deliver the Complete Experience consistently
Greet customers, identify their needs, and provide assistance in suggesting suitable service
Be courteous and professional with all customers
Handle all customer complaints in a calm and professional manner
Offer assistance to customers in the Hard Goods department as required
Be familiar with all in-store promotions
Service Shop Operations:
Ensure all documentation (e.g. work orders) are completed accurately, processed and stored, as per the FGL standards
Ensure that tools are safely used in the manner in which they were intended to be used
Ensure proper care and maintenance of all service shop equipment
Participate in scheduled conference calls with the Corporate Service Shop Manager for directional updates
Maintain the service area
Sales Support:
When required, assist sales support team with placing new merchandise on floor
Attend staff meetings, as required
When required, assist department manager/sales support team in sale set up (P.O.P., merchandising) in preparation for ad events
Sales of products and accessories within the Hard Goods department when required
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Continuous learning
Additional Skills
- Train workers
- Supervise other workers