This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
Reporting to the Call Centre Supervisor, you will answer producer questions using response guidelines in a courteous, respectful, professional and confidential manner.
- Provide AgriStability program information and offer assistance on program issues or options
- Provide a high level of customer service and assist in the resolution of customer complaints
- Answer any inquiries made on a daily basis, either by phone, mail, or e-mail, from various head office departments
- Administrative duties including correspondence, reports, batching, data entry, mail, filing, supply need identification and requisition, etc
- Processing incoming fax and Kofax imaging documents
- Follow-up with customers
- Assist with training other users on the call centre policies and procedures
- Assist other workflows as required
- Provide suggestions for call centre improvements
- Assist with the development and maintenance of the Call Centre user procedure manual
Qualifications include a Grade 12 diploma supplemented by courses in office education and/or extensive related experience. Consideration may be given to those with an equivalent combination of education and experience.
- Basic farm/agricultural knowledge
- Strong communication skills, both verbal and written, with experience in explaining complex policies and procedures in layperson terms
- Strong interpersonal skills, customer focused, with the ability to deal tactfully with co-workers and the public, where they may, at times, be difficult or confrontational. Demonstrated problem solving skills
- Demonstrated ability to work independently with limited supervision
- Strong time management skills with the ability to multi-task
- Knowledge and experience with computer applications
- Preference will be given to individuals with experience in the AgriStability and Crop Insurance programs
Please see the SCIC Careers Page for further information on this opportunity.
http://www.saskcropinsurance.com/careers
Essential Skills
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Computer use
Specific Skills
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Insurance
Work Location Information
- Rural community
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Database software
- General office equipment
- Internet browser
|
© 2024 SaskJobs. All rights reserved. Privacy Statement | Disclaimer | Copyright | Contact Us | Mobile Site | Site Map |
Email a Friend
Print This Job%20Call Centre Operator)
