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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to find, inquire, respect, solve and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.
Responsibilities and Requirements:
- Ability to work a flexible schedule including evenings and weekends
- Excellent communication skills and customer service skills
- Excellent decision making ability and problem solving skills
- Actively seek out and offers a friendly greeting to customers in his/her designated department and throughout the store.
- Asking open ended questions about customers projects in order to determine their needs and level of expertise. Be enthusiastic with the customer, when necessary, handle several customers at once
- Thanking customers for shopping at The Home Depot
- Answering questions about merchandise according to the customers level of expertise
- Escorting customers to appropriate merchandise, regardless of department
- Describing features and benefits of merchandise
- Explaining the steps needed to complete projects and the products needed
- Resolving customer complaints or involves the appropriate manager to ensure customer satisfaction
Hiring for: Sales Associates in various departments, Cashier (Full Availability), Lot Associates (Daytime availability).
In-Store career fair:April 24, 2014 Thursday from 4p-7p
Essential Skills
- Reading text
- Oral communication
- Working with others
Transportation/Travel Information
- Travel expenses not paid by employer
Specific Skills
- Customer service oriented
- Provide advice about merchandise
- Suggestive selling
Type Of Experience
- Salesperson/clerk
Work Setting
- Hardware store
- Department store
- Home furnishing store