Job Order Detail

Description

JOB SUMMARY  
The Service Manager will establish and oversee the daily service operations for Ag equipment dealership Service Department by communicating with customers via phone and in person regarding maintenance, repairs and disputes. The Service Manager will direct and manage a team of technicians to ensure quality of work and repairs to customer equipment while utilizing the highest level of customer service and certifying warranty guidelines are met.

ESSENTIAL FUNCTIONS
    Schedules jobs for shop and field technicians
    Performs budget input, budget reviews and has responsibility for revenue
    Quotes repairs for internal machines and for customer units
    Manage warranty program
    Ensure documentation is properly completed for warranty or any potential liability claims
    Prepare service reports for warranty submissions
    Monitor and invoice work orders
    Settle customer disputes
    Ensure a high level of customer service performance by all employees
    In cooperation with local management and North America Human Resources, hire, train, develop and appraise staff effectively. Identify employees skills and develop them by coaching and counseling on a regular basis. Conduct performance appraisals on time and provide continual feedback on performance. Take timely corrective action as necessary and in accordance with company policies. Work with the North America human Resource Department to handle disciplinary matters, grievance resolutions, and other personnel related issues.
    Machinery Inspection of completed technician work
    Schedule and organize technical service training
    Ensure compliance to business practices, ethics, and safety

OTHER FUNCTIONS
    Other duties as assigned by management