Job Order Detail

Description

JOB SUMMARY

The Parts Manager will establish and  oversee the daily parts operations for an Ag dealer Parts Department by promoting and selling parts to all customers while providing excellent customer service. The Parts  Manager will direct and manage a team of associates to ensure quality of work and service while utilizing the highest level of customer service.

ESSENTIAL FUNCTIONS
    Develop and maintain effective Parts Department processes to ensure internal and external customer satisfaction
    Manage a balanced inventory consistent with the requirements of the service department and over the counter customers.  
    Manage parts business to working capital, budget review targets
    Work with vendors to maintain the best pricing and discounts.
    Fill and put together customer and shop parts orders
    Oversees the process and stock order parts
    Oversees process returns from shop and customers
    In cooperation with local management and North America Human Resources, hire, train, develop and appraise staff effectively. Identify employees skills and develop them by coaching and counseling on a regular basis. Conduct performance appraisals on time and provide continual feedback on performance. Take corrective action as necessary on a timely basis and in accordance with company policies. Work with the North America Human Resource Department to handle disciplinary matters, grievance resolutions, and other personnel related issues.
    Ensure compliance to business practices, ethics, and safety
    Ensure a high level of customer service performance by all employees

OTHER FUNCTIONS
    Assist subordinates in all areas of the parts department operations during peak season as needed
    Other duties as assigned by management