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POSITION CONCEPT
*** THIS POSITION IS LOCATED IN MOOSE JAW, SK ***
The CSR plans for and executes service activities on all assigned products to maximize their availability. The CSR is assigned a full workload, is knowledgeable and experienced in all service requirements and diagnostic/maintenance procedures. The CSR has an understanding of network environments and a conceptual knowledge of software. The CSR is familiar with the team concept and works well in a team environment.
TECHNICAL RESPONSIBILITIES
The CSR will diagnose and correct failures to assigned equipment using all appropriate service aids, tools and resources. The CSR will restore a failing device to proper working operation in minimum time.
The CSR should understand customer network architecture and protocols and be able to perform problem determination on a customers network.
Which includes maintaining accurate records and appropriate on site parts/tools inventory, updating diagnostics and service documentation, etc.
The CSR stays abreast of all new technologies relating to the environment in which they work.
SKILLS EDUCATION / EXPERIENCE
Preference will be given to a candidates that have a Technical College Degree in electronics or equivalent experience.
The CSR will have a minimum of 1 years field experience managing a full territory workload.
The CSR will be technically proficient through training or field experience in the following areas:
Should hold a COMPTIA A+ certification.
Desktop Computer repair.
Microsoft Windows Operating Systems support.
Laptop Repair and Printer Repair experience.
Audio/Visual equipment experience a definite plus.