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Our branch in Regina, SK is hiring a full time Financial Customer Service Representative. Our Financial Customer Service Representatives are the first point of contact for our valued customers. They provide prompt and friendly service to all customers, over the phone and face-to-face, and generally assist in daily branch operations. Formal training will be provided.
Key responsibilities include:
Explaining the lending process
Helping customers fill out loan applications
Performing daily sales calls to current and past customers
Promoting sales of credit and loan services
Assessing applicantions for loans
Managing past due accounts by completing daily collections calls
Maintaining the customer database
Ensuring customer satisfactions by providing prompt, professional, and positive customer service
QUALIFICATIONS:
As the ideal candidate you will have:
High School Diploma
Customer service experience obtained in fast-paced retail, financial services, or hospitality setting
Strong communication skills with proven ablity to generate sales in-person &/or on the phone
High energy, positive attitude and proven ability to contribute proactively in a team environment
Strong interpersonal skills, reliability and attention to detail
Unquestionable integrity and demonstrated pride in your work
If you enjoy working with everyday people and are friendly, mature, approachable and keen to learn and grow with a thriving company we have a career path worth considering. Join us!!
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Store, update and retrieve financial data
- Provide information to clients
- Promote financial products and services
- Process banking transactions
- Prepare customer statements
- Perform clerical duties such as sort and file deposit slips
- Open and close personal and commercial accounts
- Balance daily transactions
- Perform data entry
Work Setting
- Financial services
- Banking
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Internet browser
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