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The Counter Sales/Warehouse Associate is responsible for providing excellent service to customers who visit the branch to either place orders, and/or pickup their product requirements. Responsible for providing general warehouse assistance in accordance with the position requirements and safety standards.
Key Responsibilities:
-Informing customer and/or the Sales Department of any issues that might occur with filling product requested.
-Continuously updating Branch Manager of customer interests and issues.
-Entering sales order for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale.
-Assisting customers with identifying the specific product they are looking for based on their requirements and suggesting alternatives if required and/or up-selling of related product(s).
-Physically locating/picking order once product order has been finalized.
-Maintaining a safe and clean working environment.
-Assisting with the overflow of sales calls.
-Assisting the Shipping/Receiving Department with storing product/inventory.
-Completing the Pre-shift inspection for forklift, including battery maintenance.
-Maintaining safety compliance when operating the forklift.
-Reporting any unsafe work conditions that might occur.
-Order picking.
-Putting stock away in appropriate locations.
-Operating scanning gun.
-Stocking empty reels.
-Processing orders as they are received.
-Ensuring correct cable is cut to order requirements.
-Assisting with general cleaning of work environment.
-Participating in re-certification for forklift operation, as required.
-Other duties as required.
Required Qualifications:
-High School Diploma required.
-First Aid Certification preferred.
-WHMIS Certification preferred.
-Forklift Certification required.
-Knowledge of Microsoft office required.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Computer use
Additional Skills
- Customer service skills
Specific Skills
- Pick orders and stock
- Pack and unpack goods
- Maintain and organize inventory
Work Setting
- Warehouse
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
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