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How to apply:
Apply Online at: www.homedepot.ca/jobs or
By email with resume attached
Position Purpose:
The Front End is the last opportunity we have to delight our customers and resolve negative customer service experiences. The Head Cashier is accountable to ensure this occurs by carrying out the responsibilities listed in this description as well as holding the Front End associates accountable to effectively carry out their duties and responsibilities.
Position Responsibilities:
Overseeing work activity within his/her department(s)
Motivating the team to consistently demonstrate Customer FIRST behaviors
Driving awareness of current promotions by providing Front End associates with promotion locations so they can effectively direct customers
Communicating store and Home Depot objectives to associates
Training and supervising Cashiers (including cashiers in all remote cashier locations) and Lot Associates .Setting clear performance expectations as well as providing on the job feedback
Providing outstanding service to both external and internal Customers by ensuring efficient Front End and Remote Cashier operations
Handling customer complaints in a professional manner
Providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers
Experience/Knowledge Required:
Ability to work a flexible schedule including evenings and weekends
Excellent communication skills and customer service skills
Knowledge of all policies, procedures and duties related to customer transactions, cash handling, the service desk and lot
1 year of supervisory experience
Excellent decision making ability and problem solving skills
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
Transportation/Travel Information
- Own transportation
- Travel expenses not paid by employer
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Customer service oriented
- Provide advice about merchandise
- Suggestive selling
Type Of Experience
- Salesperson/clerk
Work Setting
- Hardware store
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