saskjobs.ca real careers. real life.

Job Order Detail


Home | Search Jobs | Job Order Detail

Guest Services Manager

Job Search Safety tips

Job Order #: 5377950

NOC: 0632
Employer Name:
Holiday Inn Express
Posted Date:
30-Jul-2014
Location:
YORKTON
 
# of Positions:
1
Employment Terms:
Full Time
Experience:
3-5 Years
Apply By:
31-Aug-2014
How to Apply?:
This job is no longer taking applications

Application Information

This job is no longer taking applications and is displayed only for reference.

To view current postings please conduct a new search.

Thank you.

Employer Name:
Holiday Inn Express
Employer Address:
 
63 - SEVENTH AVENUE NORTH
YORKTON,SK
CANADA
S3N 0X3
Contact Name:
Maebe C Pascua
Contact Email:
gm@hiexyorkton.com


Description

JOB SUMMARY:
To manage front of the house operations of the
hotel ensuring that the highest standard of
service and the best possible guest experience is
maintained. Be responsible of establishing and
maintaining professional relationship with hotel
guests and patrons.

DUTIES RESPONSIBILLTIES:
1. Manage operation of the Front desk including
Cashier. Ensure that policies and procedures are
complied with the highest standard of service and
guest satisfaction.
2. Review room availability status, room blockage
and special requests on a daily basis.
3. Monitor open and close on day status to
maximize room revenue and demonstrate the concept
of yield management.
4. Ensure that budget and cost effectiveness at
the Front Desk are achieved.
5. Work with Housekeeping and Engineering on daily
operations regards to guestroom status.
6. Handle guest complaints and review compliments.
7. Review Front Desk Logbook daily to monitor all
activities.
8. Supervise and train all Front Desk staff to
ensure that the best guest experience is provided.
9. Familiarize with Front Office policies and
procedures and special rate & programs.
10. Participate morning briefing, or organize
afternoon hand-over briefing daily and disseminate
information to Reception team as soon as possible.
11. Greet guests as time permits at lobby and
assists Receptionist during busy period.
12. Chair monthly Reception meeting to review
performance & discuss existing problems for
improvement.

email.gif Email a Friend     print.gif Print This Job
Conseil Économique et Coopératif de la Saskatchewan
Vous désirez plus d'information
en français sur ce poste?

Contactez-nous!
Home | Search Jobs | Job Order Detail