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The purpose of this position is to deliver
outstanding customer service to all patrons and
tenants of the property. This position is one of
the first points of contact for customers and
tenants and must have a positive attitude towards
all clients. This position is also responsible for
administering specific property programs such as
gift cards, community clubs and contests.
Role Responsibilities
Demonstrate exceptional customer service to all
patrons and tenants by being knowledgeable about
the property and its offerings
Assist in the sale of mall gift cards (daily deposits, shift reports, etc)
Telephone, email and in person inquiry management.
Assist in the administration of the lost and
found program by logging items and helping to
match lost items with owners
Opening and closing duties as per Guest Services Supervisor.
Provide support to other departments as requested
Coordinate the rental of strollers, wheelchairs,
etc.
Administer refunds for property vending machines
upon request
Continuously organize and stock all information
brochures at the kiosk and other directories
within the property
Monitor mall events, retailer sale and promotions.
Communicate with other departments in a timely
manner to relay tenant concerns/requests
1. Experience/Qualifications Required:
Comfortable with handling large cash amounts
Experience in Customer Service (over 2 years)
2. Minimum Academic Requirements:
Grade 12 Diploma
3. Part time position:
Ability to work evening and weekend shifts a must.
Approx. 10-20 hours per week
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Public sector
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
Security and Safety
- Bondable
- Basic security clearance
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Word processing software
- Electronic mail