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The purpose of this position is to deliver
outstanding customer service to all patrons and
tenants of the property. This position is one of
the first points of contact for customers and
tenants and must have a positive attitude towards
all clients. This position is also responsible for
administering specific property programs such as
gift cards, community clubs and contests.
Role Responsibilities
Demonstrate exceptional customer service to all
patrons and tenants by being knowledgeable about
the property and its offerings
Assist in the facilitation of the property gift
card program(daily deposits, shift reports, etc)
Assist in the administration of the lost and
found program by logging items and helping to
match lost items with owners.
Provide directions within the property to
shoppers
Answer incoming calls on both the internal and
external telephone lines, as well as email and in person inquiries
Provide support to other departments as requested
Coordinate the rental of strollers, wheelchairs,
etc.
Administer refunds for property vending machines
upon request
Continuously organize and stock all information
brochures at the kiosk and other directories
within the property
Log calls from tenants who require assistance
from another department in the property
Communicate with other departments in a timely
manner to relay tenant concerns/requests
1. Experience/Qualifications Required:
Comfortable with handling large cash amounts
Experience in Customer Service (over 2 years)
2. Minimum Academic Requirements:
Grade 12 Diploma
3. Full time position:
Flexibility a must: daytime shifts with possible evening and weekend coverage if needed.
Ability to work in team environment.
Creative and self-motivated.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
Additional Skills
- Maintain records
- Data entry
Specific Skills
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Public sector
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
Security and Safety
- Bondable
- Basic security clearance
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Electronic mail
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