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This position is primarily responsible for processing a variety of transactions and maintaining the customer service desk area and assigned sales floor. This includes:
* Accurately processing transactions (e.g., sales, payments, credits, refunds, voided transactions, etc.) and operating Point of Sale and related equipment;
* Providing excellent customer service with all customer interactions;
* Reporting any repeated customer service issues/concerns to the Customer Service Desk Leader or Sales Team Leader;
* Maintaining the customer service desk area and assigned sales floor in accordance with "Close New Everyday" standards; and
* Actively promotes Sears Loyalty Programs and provides add-on/suggestion selling.
Success in this role calls for excellent customer service and problem-solving skills. The ideal job candidate will have some experience in a Sales /Customer Service role. Other qualifications for this job include:
* Excellent communication skills
* Excellent customer service skills
* Being proactive in approaching customers
This entry-level position provides an excellent opportunity to broaden your customer service skills in a role that contributes to making Sears a great place to shop - and can lead to positions of increased responsibility.
Please be advised that only those associates who are selected for interviews will be contacted.
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Operate cash register
- Customer service oriented
- Suggestive selling
- Process money, cheques and credit/debit card payments
- Scan items
- Receive payment for goods or services
- Greet customers
- Enter prices of items on cash register
- Wrap or place merchandise in bags
Work Setting
- Retail establishment
Work Conditions and Physical Capabilities
- Attention to detail
- Standing for extended periods
Business Equipment
- Price scanner
- Computer terminal
- Cash register
- Interac machine