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MASTERBUILT HOTELS
ROOM ATTENDANT
Reporting to the Executive Housekeeper, the Room Attendant will be responsible for the professional cleaning of all assigned guest rooms to achieve the standard of productivity and presentation required by hotel and company policy.
RESPONSIBILITIES:
Clean guest rooms, storage areas and corridors as allocated, achieving standards of cleanliness and presentation
Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished, achieving the correct standards for the room type
Restock carts and storage areas for proper inventory/operational levels
Report and log any lost and found items
Ensure the security of keys and guest rooms at all times
Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers instructions
Use and clean equipment with care reporting any defective equipment
Carry out deep cleaning duties
Use hotel linen in an efficient and cost effective manner while ensuring corridors are free from dirty linen
Report all maintenance issues as per hotel policy and procedure
Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy
Contribute to the security of the building, company assets and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash
QUALIFICATIONS:
High School Diploma or GED required
1-2 years of experience working in a similar role, previous hotel experience considered an asset
Ability to lift and carry objects up to 30 lbs.
Strong attention to detail, quality workmanship
Ability to demonstrate being a team player
Excellent communication and interpersonal skills
A fun, positive attitude with a sense of humor
Must be flexible to work various shifts including early mornings, late evenings and weekends
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Vacuum carpeting, area rugs, draperies and upholstered furniture
- Stock linen closet
- Handle and report lost and found items
- Disinfect operating rooms and other areas
- Distribute clean towels and toiletries
- Attend to guests' requests for extra supplies or other items
- Make beds and change sheets
- Clean and disinfect bathrooms and fixtures
Work Setting
- Hotel
Work Conditions and Physical Capabilities
- Repetitive tasks
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
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