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Reporting to the Vice President of Professional Services, the Manager is responsible for directing all activities of the Cards/Compliance/eSystems department which includes preparing and maintaining department objectives, plans and budgets including reporting. This position is responsible for developing knowledge of the client business environment, operations, and needs, and disseminating information to specialists and/or service lines to create winning value propositions. A combination of client relationship management and operations management is required.
The successful applicant will have:
Post-secondary education or equivalent experience, including three to five years leadership experience.
The ideal candidate will have worked in a multilevel corporation and will have at least 4-6 years of credit union/financial institution experience.
Proven ability to gather and assess client needs and determine impact on business processes.
Current on trends and emerging technology in related discipline.
Experience / Knowledge with the following:
oMainframe Environments Cobol, CICS, JCL, TSO/ISPF
oNetwork Topology Cisco routers and firewalls
oClient Server environments
oCredit/Debit Card Processing
Proven ability to lead and motivate teams of professional staff at the intermediate to senior level.
Experience with Project Management fundamentals and practices.
Writing and implementing standard processes.
Has a track record of exceeding objectives and goals successfully; is constantly and consistently one of the top performers; bottom-line oriented; steadfastly pushes self and others for results.
Essential Skills
- Problem solving
- Decision making
- Critical thinking
Specific Skills
- Confer with clients to identify and document requirements
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines