Job Order Detail

Description

**This branch has extended hours including evenings and Saturdays.  All applicants must be flexible to work within branch hours of business; flexibility required.**



Position Purpose

We have an exciting opportunity for you to join our team at RBC as a Customer Assistance Officer.  In this role you will act as a first point of contact, greeting incoming customers and monitoring customer traffic to ensure wait times are kept to a minimum.  You will contribute to the branch unit by meeting its sales objectives and related strategies by opportunity spotting customers needs and referring them to the appropriate co-worker (Account Manager or IRP role, etc.)  The successful candidate will assist customers with their everyday banking needs (answer questions and inquiries), review and change service packages for personal banking customers, assist personal banking customers with their client cards, provide general information on RBC products and services.



The successful canidate may also learn and utilize CSR skills to assist clients with transactions during peak periods.  You may also develop and use Cash Control skills as required.