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We are dynamic, family-oriented, customer-focused team. We value positive relationships formed with our customers and strive to provide an excellent shopping experience.
Reporting to the Logistics Manager, you will be responsible for overseeing the day-to-day operations of the department and working towards ensuring quality and quantity standards are achieved within the business unit.
MAJOR ACCOUNTABILITIES IN THIS ROLE
Assist in aligning department initiatives with CTC, Dealer & GM business strategies
Identify opportunities, develop recommendations and assist in implementation of change where necessary, to maximize the performance and productivity of department
Monitor quality and quantity of output
Work prioritization and coordination of the business unit's workflow and follow-up
Monitor intra-day activity levels and make adjustments where necessary to help meet our service level objectives
Assist in coaching and developing staff; initiate and deliver personal effectiveness appraisals and corrective action discipline when necessary
Use of statistics for productivity and performance measurements
Communication of information
Build and maintain rapport/relations with home office, other CT stores, external vendors and various departments in order to resolve customer/store inquiries
Handle customer concerns that are escalated to a higher level
Assist Manager with various projects and tasks; assign various tasks when appropriate
Act as ambassador for our store and represent in respectful, courteous and responsible manner
Key holder: Closing min. 1 night/week, runs to offsite locations
Work every other weekend (may need flexibility on special event weekends)
Cash/CS support- Code green/pick ups, CT money, voids, cashiers in/out of cash room
Access to Managers inquiry screen
Attend Managers Meetings
Email address daily check / communication
Schedule involvement depending on managers preference