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Customer Service/Logistics Coordinator
*Interacts closely with Demand Planner to ensure appropriate transportation plans are in place to meet current sales. Processes daily orders from Customer Buyers including the monitoring of inventory levels & the transfer & purchase of products. Analyzes and monitors inventory levels to ensure levels are within guidelines.Prepares reports on inventory levels and location of products.Assists in the movement of specific products including sourcing product. Updates records for sales & inventory summaries, price changes & product code additions or deletions. Reviews,balances & corrects conflicting product invoices and purchase orders for suppliers accounts. In consultation with suppliers/manufacturers confirms delivery dates of products&contacts freight carriers to assist with delivery product when needed.Communicates information to the Demand Planner in a timely manner.Communicates with customers, brokers,& other appropriate parties on critical shipping information. Ensures superior customer satisfaction (internal and external)
Required to handle incoming Customer Service 800 line and direct inquiries to appropriate contacts.
Audits invoices to verify the accuracy of rates & charge outs. Allocates expenses for AP group.
Prepares & submits claims for damages and shortages of shipments. Prepares claims for customer credits & authorized returns to our warehousing system. Performs other related duties as required.
Job Requirements: Experience & Education
Post-Secondary Education or 3-5 years experience in a related field is required.
Experience in sales, receiving, ordering and distribution of products, in transportation and Inventory Management is an asset Computer competence with demonstrated ability in the use of windows base spreadsheets, database, communication and word processing software applications. Ability to work independently & to organize and manage multiple demands.
Specific Skills
- Compile Records
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