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Position Responsibilities:
Actively seek out and offers a friendly greeting to customers in his/her designated department and throughout the store.
Asking open ended questions about customers projects in order to determine their needs and level of expertise. Be enthusiastic with the customer, when necessary, handle several customers at once
Thanking customers for shopping at The Home Depot
Answering questions about merchandise according to the customers level of expertise
Escorting customers to appropriate merchandise, regardless of department
Describing features and benefits of merchandise
Explaining the steps needed to complete projects and the products needed
Turning over customer to Sales Specialist when needed
Resolving customer complaints or involves the appropriate manager to ensure customer satisfaction
Executing daily stock maintenance: all products are signed, displayed, lit and clean
Doing light shelf facing maintenance outside of store power hours
Assisting with minor resets and cross merchandising as necessary (including wing stacks, chip clips, displays and ads)
Ensuring that aisle end caps and counter promotions are clean, presentable
Experience/Knowledge Required:
Ability to work a flexible schedule including evenings and weekends
Excellent communication skills and customer service skills
Excellent decision making ability and problem solving skills
Now Hiring for: Sales Associate - Various Department and Lot Associate
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
Transportation/Travel Information
- Own transportation
- Travel expenses not paid by employer
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Customer service oriented
- Provide advice about merchandise
- Suggestive selling
Type Of Experience
- Salesperson/clerk
Work Setting
- Hardware store
Product Experience/Knowledge
- Power tools
- Paint and wallpaper
- Lumber and plywood
- Building materials (other than lumber)
- Appliances
- Aluminum doors, windows and awnings
- Home electronics
- Flooring
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