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The Days Inn Regina Airport West is looking for a
driven, self starter who is motivated and eager to
learn. The successful candidate will excel at
customer service as they are the first point of
contact for arriving and departing guests. The
Front Desk Agent / Night Auditor is responsible
for registering guests and assigning rooms,
processing group arrivals and departures, taking,
canceling and changing room reservations,
processing guests' departures which includes
calculating charges and receiving payments,
balancing cash and completing related forms. They
are also responsible for the daily audit reports.
If you feel you are this person and are looking
for a full time permanent career, please forward
your resume. Front Desk shifts will be 3 days a
week from 3pm to 11pm; Night Auditor shifts will
be Friday and Saturday from 11pm to 7am.
You must be legally entitled to work in Canada as
the employer does not have a labour market opinion
that would support a foreign worker. Please note
this is a full-time, permanent position.
Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Computerized reservation system
- Basic computer skills (will train)
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