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Are you looking for a career in the hospitality industry? The HomeSuites Hotel in Regina is looking for a dynamic full-time Front Desk Clerk. The front desk clerk must be upbeat, friendly and customer service oriented as they are the first point of contact for guests. They are responsible for registering guests and assigning rooms, processing group arrivals and departures, taking, cancelling and changing room reservations, processing guests' departures which includes calculating charges and receiving payments, balancing cash and completing related forms.
This is a PERMANENT full-time position and shifts will be a mixture of 7:00am to 3:00pm AND 3:00pm to 11:00pm. Note: You MUST be available to work weekends as well as weekdays.
Candidates must have excellent English skills and must be legally entitled to work in Canada as the employer does not have a labour market opinion that would support a foreign worker.
We offer employee benefits as well as an employee incentive program. For more information on our family of hotels, please visit our website at www.d3h.ca
If you are interested in joining our team, please forward a copy of your resume to careers@d3h.ca or fax to our head office in Saskatoon: 306-668-8051.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Computer use
- Significant use of memory
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Spreadsheet software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)