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Overview:
The Part-time Customer Assistance Representative
will provide a high level of customer service by
assisting both internal and external customers,
primarily face-to-face, supporting their branch
and rental needs.
Responsibilities:
Take incoming calls- reservations, rate quotes,
general questions and answers, provide information
and resolution for customers, other branches,
insurance companies, dealerships, repair shops and
other vendors
Manage outgoing calls for callback management,
A/Rs and miscellaneous calls as assigned
Assisting customers and assessing their rental
needs
Meet and greet customers in a friendly and timely
manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns
Effectively market the company while picking up
customers up and/or dropping off customer in a
safe and courteous manner and assisting customers
as needed
Understand and communicate rental terms and
conditions, vehicle features and other services
Sell optional protection products, upgrades, fuel
options and other additional equipment
Responsible for notifying Management of any known
vehicle problems and any required vehicle
maintenance
Clean vehicle interior and exterior by hand or by
operating washing equipment when needed
Perform various administrative and basic
accounting functions
Perform miscellaneous and backup duties job-
related duties as assigned
Qualifications:
-Must be at least 18 years old
-High school diploma or GED equivalent required
-Must have at least 1 year prior customer service,
retail, or sales experience
-Must be authorized to work in Canada and not
require sponsorship for this position now or in
the future
-No drug or alcohol related convictions on driving
record (DWI/DUI) in past 5 years
-Must have a valid driver's license with no more
than two chargeable moving violations or accidents
within the last three years.
Essential Skills
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
Transportation/Travel Information
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Business services
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
Security and Safety
- Driving record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Internet browser
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