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Role Summary:
Servicing Operations handles all aspects of servicing MCAP and Subservicing mortgages. The Receptionist/General Administrator is responsible for performing specific functions related to residential property taxes and general office administration. These functions are required in order to maintain a performing mortgage asset and ensure customer satisfaction. The Administrator is expected to be an expert or specialist in the functions that they are accountable for.
Key Responsibilities:
Provide administrative office support to front line staff, including but not limited to filing, mail, courier and french support related to inquiries and investigations
Provide branch office duties such as supplies, reception, facility management, logging of cheques and bank deposits
Ensure that work in progress and completed work meets the established standards
Ensure work scheduled the Manager is completed in a timely and accurate manner
Investigate and fix accounts as required
Reconcile various reports
Provide regular updates and feedback to the Manager
Identify and recommend opportunities within Servicing Operations for process improvements to the Manager
Knowledge (Education / Experience)
Office administration certificate preferred
Skills and Assets
Must be able to speak and read french
Effective organizational and time-management skills
Strong analytical and problem solving skills
Ability to prioritize high volumes of work
Strong multi-tasking skills
Must be detail oriented
Strong work ethic
Ability to work independently and as part of a team, depending on the circumstances
Capable to work with limited supervision
Must be computer literate
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Answer, screen and forward telephone calls
Work Setting
- Business services
Work Location Information
- Urban area
Typing (Words Per Minute)
- 61 - 80 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
Security and Safety
- Basic security clearance
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Database software
- General office equipment
- Internet browser
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