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Manage and coordinate the cleaning services within the designated territory, to ensure the delivery of superior service and customer satisfaction in an efficient and cost effective manner.
Duties and Responsibilities
Primary Responsibilities:
- Determine and audit the cleaning schedule as per the cleaning specifications in conjunction with customers, store managers, subcontractors, and night crew where applicable
- Determine the condition of each location to meet customer expectations and develop action plans to remedy possible deficiencies in a timely and effective manner
- Communicate and meet with customers, store managers, and subcontractors on a regular basis to ensure delivery of superior service and provide solutions related to day-to-day operations
- Follow-up with subcontractors to ensure deficiencies have been corrected and communicate progress with customers and store managers.
- Coordinate equipment repairs between subcontractors and Service Department and follow-up to ensure that machines are in good working order.