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Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Continuous learning
Transportation/Travel Information
- Own vehicle
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
- Computer hardware or software retailer/wholesaler
Work Conditions and Physical Capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
- Standing for extended periods
Security and Safety
- Bondable
- Basic security clearance
- Secret clearance
Own Tools/Equipment
- Internet access
- Cellular phone
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